Top Printing Issues Solved (1 of 2)
Sometimes it just doesn’t matter how ‘techno savvy’ you are, or how long you’ve had that printer or copier in your office. There are some things, nagging issues, that you wish you knew how to solve. It seems like the most common questions are the simplist ones to fix. We’ve come up with a list of the most common questions we receive from customers about their printers and copiers. I hope you find it helpful.
- Xeretec IT Team
Q: I don’t want my staff to have a colour printer driver for the Xerox printer.
A: To disable the colour option in the driver. Select Properties>Options>+Predefined Configurations>Black and White Only> Select ‘Enabled’. This action can be performed on the Printer Server to globally apply the settings to all users. The colour option will be greyed out in the users’ Printer Preferences.
Q: I cannot find an email address book button in my ColorQube, or how to create one on the tools tab?
A: It cannot be created in tools but only using a web browser. Type in the IP address for the ColorQube, select the address book tab, enter the user and email address. (User ‘admin’ Password ‘1111′).
Once names and addresses are entered the button will appear in the email display. If you export and add users in a CSV file, delete ‘all users’ before importing as it will duplicate existing names. We recommend the use of LDAP to tie in with the address book on your network.
Q: My network printer can take ages to print some jobs.
A: If you are using TCP/IP printing check the driver properties, the port settings should be LPR Queue Name lp (lower case) this will be found in the Configure Port, radio button LPR, (therefore deselect Raw) and giving a Queue Name of ‘lp’
Q: When I print, I get a banner page appear on the printer before each of my print jobs?
A: Turn the banner page off from the ‘Advanced’ tab in the Printer Driver. Tip: This can be defaulted on the print server by your IT department so you don’t need to perform the action every time you print.
Q: When I try to print on a different size paper, the output doesn’t appear as expected?
A: In the Properties of the print job, click on the pull down menu under the paper section and select ‘Other Size’. Here, select both the ‘Output Paper Size’ and ‘Original Document Size’ as the size you require. It depends on what you’re printing but setting them both to A4 or A3 may help you get your desired output.
For further support on your Xerox device:
Navigate to www.xerox.co.uk/support and type the model number of your device in and hit search. Click the relevant link (Support, Drivers & Downloads or Documentation) that corresponds to your device. Tip: ensure you’re on the UK site as noted at the top right of the web page.
