Xerox helps BA to reduce costs

British Airways has aimed to reduce the costs of its mail and digital print operations by using Xerox's managed print services.

As part of the five-year Enterprise Print Services contract, Xerox will streamline all of BA's digital printing, scanning and mailing operations.

Xerox intends to manage the delivery of thousands of pieces of internal and external mail and speed up the production of critical in-flight printed materials.

It has used MITIE Business Services to create a mail and distribution services hub in Uxbridge in order to accommodate more than one million items processed through the airline's mail-handling operation at London Heathrow and London Gatwick airports

The managed print services strategy is part of a wider British Airways document management plan to improve process efficiency.

A total of 32 staff members, who have been specially trained in this particular arm of security, will be responsible for the screening of inbound mail.

Xerox said that the next phase of the project will migrate BA's mail processing to a digital platform that feeds directly into its internal workflow, introducing further efficiency.

Mark McCarthy, procurement executive at British Airways, said: "With Xerox focused on printing and streamlining our document processes, we can use our energy and time to focus on giving British Airways customers an improved service."

Copyright © Press Association 2011