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Digital Printing Support

We have developed the Xeretec Support page to aid in the online support of customer concerns.

If you have any questions regarding Xeretec Support and how we can best serve your needs, please feel free to contact us.

 

Xeretec Support

Please refer to our Contact Support page for support contact details.

 

XeretecQS - Xeretec QuickSupport

Simply tell your Xeretec Analyst the Partner ID and the unique, randomly generated Password...

Download XeretecQS Download XeretecQS

This will take you directly to our custom download on teamviewer.com and supports both Windows and Mac.

For specific downloads, please see links below.

INFORMATION: This remote control software has been licensed for use by Xeretec and uses TeamViewer and their servers to transmit data securely. The entire session is fully encrypted and can be terminated at any time by simply closing the application on the client side. For further information on this tool, please visit www.teamviewer.com. Specific security information is available here.

 

Alternative downloads - Used only if instructed by your Xeretec Analyst:-

XeretecQS.exe - This is the standard XeretecQS for Windows hosted on our website. The file is periodically updated.

XeretecQS.dmg - This is the standard XeretecQS for Mac OSX hosted on our website. The file is periodically updated.

XeretecQS.zip - On occasions where executables are disabled from being downloaded, click this link and download the zipped version. Once downloaded, simply double click the zip file and then double click the XeretecQS.exe inside the zip.

XeretecQS.zzz - In rare situations, the above filetypes may be disabled from being downloaded. If this is the case, download this file, save to the desktop and rename the .zzz to .exe. Now just double click on the file you have just renamed to run the software.

Further Alternative downloads to be used only if instructed by your Xeretec Analyst:-

XeretecQS-Alt.exe - On occasions where executables are disabled from running from your Temp folder, this special version runs without using your Temp folder. Simply click on the file and select 'Run', just as you would with the above.

XeretecQS-Alt.zip - On occasions where executables are disabled from running from your Temp folder and your Temporary Internet Files folder, this special version runs within it's own folder. Simply right click the link and select 'Save Target As...' and choose your 'Desktop' as the desination. Extract the contents of the zip download file to a sub folder and then double click the 'TeamViewer.exe' file in that folder to run the utility.

[The full version of TeamViewer is available on their website here. However, on occasions, this may be unavailable so a version is also available here and the older version 2 is available here]

Adobe Job Options for Adobe Distiller

Xeretec High Quality - Small File.joboptions - Recommended joboptions to reproduce High Quality PDF's at a reasonable file size. Compression is used but filesize is dramatically reduced in the resulting PDF file produced.

Xeretec High Quality - Large File.joboptions - Recommended joboptions to reproduce High Quality PDF's. No compression has been used so these joboptions can produce very large filesizes, similar to the PostScript filesize orignally used to create the PDF.

Xerox Global Print Driver Download

We have created custom installation files for the latest Xerox Global Drivers which automatically install the drivers for you. These are perfect for when there is no local server onsite as all the drivers are packaged within the download itself.

Setup_PS.exe - Includes 32bit & 64bit PostScript driver files within the download.

Setup_PCL6.exe - Includes 32bit & 64bit PCL6 driver files within the download.

The above downloads include all the necessary files to install onto any system. However, you may wish to download the latest setup file direct from Xerox here but should only do so if you know what your doing.

Xerox Device Agent (XDA)

Xerox Device Agent provides automated device meter reads, supplies, and status for effective management of your print devices. Proactive alert monitoring and remote problem resolution optimize your output environment for maximum uptime.

Xerox Device Agent (XDA) Brochure.pdf - Brochure for Xerox Device Agent.

Xerox Device Agent (XDA) User Guide.pdf - User Guide for Xerox Device Agent.

Xerox Device Agent (XDA) Security Evaluation Guide.pdf - Security Evaluation Guide for Xerox Device Agent.

Xerox Remote Print Services - Information on XDA-Lite which is Xerox's cut down version of XDA. Although we would recommend using our custom XDA version, information on this site can be useful and is still applicable.

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