Xeretec Support Page
We have developed the Xeretec Support page to aid in the online support of customer issues.
A support tool available to us gives us the ability to remotely control your PC by means of a small peice of software (less than 500Kb) and the Internet. Simply run the tool and tell your Xeretec Analyst the details provided.
Various Adobe Job Options are also available to download which we have created to help you produce high quality PDF's and get the best out of Adobe Acrobat and in turn produce great quality prints on your Xerox device.
Training is available whether it's basic printer driver training or advanced Colour Profile training. Please ask your Xeretec Analyst for pricing information by using the contact details below.
We hope to have new support tools to further provide a high quality support service for your needs.
If you have any questions regarding Xeretec Support and how we can best serve your needs, please feel free to contact us.
Xeretec Support - 0118 901 0820
Monday - Friday. 8:30 a.m. - 5:30 p.m.
Or email support@xeretec.co.uk
XeretecQS - Xeretec Quick Support
XeretecQS.exe - Click this link and select run. You may have to download the file first before running the software.
Simply tell your Xeretec Analyst the Partner ID and the unique, randomly generated Password...
INFORMATION: This remote control software has been licensed for use by Xeretec and uses TeamViewer and DynGate to transmit data securely. The entire session is fully encrypted and can be terminated at any time by simply closing the application on the client side. For further information on this tool, please visit www.teamviewer.com. Specific security information is available here
[The full version of TeamViewer is available on their website here. However, on occasions, this may be unavailable so a version is also available here and the older version 2 is available here]
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Alternative downloads to be used only if instructed by your Xeretec Analyst:-
XeretecQS.zip - On occasions where executables are disabled from being downloaded, click this link and download the zipped version. Once downloaded, simply double click the zip file and then double click the XeretecQS.exe inside the zip.
XeretecQS.xxx - In rare situations, the above filetypes may be disabled from being downloaded. If this is the case, download this file, save to the desktop and rename the .xxx to .exe. Now just double click on the file you have just renamed to run the software.
Adobe Job Options for Adobe Distiller
Xeretec High Quality - Small File.joboptions - Reccomended joboptions to reproduce High Quality PDF's at a reasonable file size. Compression is used but filesize is dramatically reduced in the resulting PDF file produced.
Xeretec High Quality - Large File.joboptions - Reccomended joboptions to reproduce High Quality PDF's. No compression has been used so these joboptions can produce very large filesizes, similar to the PostScript filesize orignally used to create the PDF.
FREE sample prints of your work
There are various methods available to upload your artwork and print jobs to us. Please feel free to contact us by email on support@xeretec.co.uk for further information.
