People

Our people set us apart. Proud and passionate to work at Xeretec, they have the skills and expertise to deliver an unbeatable level of service. From a dedicated helpdesk agent for every managed print service account to a customer relationship team that work proactively with customers to identify ways to increase efficiencies, all our people are focused on one goal - delivering the best service in the industry. As a privately owned company, we also have the freedom to develop areas that offer long-term benefits to our customers rather than deliver short-term goals to investors. Over 65% of our employees are in service-related roles with our analysts and technical teams accredited to the highest levels.

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Process

We need a deep understanding of your long-term business objectives and current print environment to recommend solutions with game-changing results. Using internally developed tools such as Xeretec Vision and our partner toolsets, we are able to get a forensic view of your print environment and see who is printing what, when and why. Our print assessment process looks at document and application analytics, service and support analytics as well as key areas such as security, environmental concerns and mobility.

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Service

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Being in control of the services we offer helps our customers get the most from their managed print service. The Xeretec-owned state-of-the-art helpdesk in Aberdeen provides all the support customers need for their hardware and solutions from one port of call. Managed print service customers also have a dedicated agent who will closely monitor and remotely fix devices where possible, often before you’re aware of a problem, helping to maintain uptime and productivity. We also use our own analytics tools such as Xeretec Pulse to proactively review performance against SLAs and identify ways your managed print services can further increase business efficiency and savings. Bespoke billing solutions can also be devised.

Technology

Xerox and HP are recognised by IDC, Gartner and Quocirca as the leading manufacturers in the managed print market. We combine their leading-edge technology and toolsets with our own toolsets and expertise to develop bespoke solutions and software for customers.

Xeretec is Xerox’s largest partner in Europe and Landscape (our dedicated HP contract specialist division) is the most accredited HP partner in the UK. We have our own in-house software development team and were one of the first partners in the UK to develop and launch on-device apps for Xerox devices. Landscape also offers HP’s Device as a Service (DaaS), combining HP client computing, mobile and tablet technology, lifecycle services and HP’s expertise into an all-inclusive managed service.

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