8x8 Unified Communications (UCaaS) Solutions
Xeretec have partnered with 8x8 to help empower workforces worldwide, connecting individuals and teams so they can collaborate faster and work smarter
Who are 8x8?
8x8 are a leading Software-as-a-Service provider of voice, video, chat, contact centre and API solutions, all powered by one global cloud communications platform.
One Platform One Experience
Experience Communications as a Service (XCaaS) allows you to unite your employee and customer experience. XCaaS by 8x8 provides the only integrated cloud platform for contact center, voice, video, chat, and APIs. This allows you to equip every role across the organisation with a reliable platform that can assist in providing an improved service to your customers and better user experience for your employees.
The capabilities below make up the full XCaaS solution.
What capabilities can 8x8 provide?
Contact Centre
Achieve greater operational effectiveness and better customer experiences with a cloud hosted contact centre solution connecting your agents and customers.
Business Phone
Gain local numbers and global connectivity from a unified cloud hosted phone system with award winning voice quality.
Video Meetings
A reliable, enterprise grade video conferencing solution available on any device for up to 500 participants.
Team Chat
A centralised messaging and file sharing platform for both internal and external collaboration.
Communications API
Streamline your SMS, voice, chat and video to deliver an integrated and omnichannel communications experience.
Front Desk
A tailored solution for your receptionist which enables greater efficiency when managing high call volumes.
What can you achieve with 8x8?
Global reliability
The 8x8 network is backed by the first platform-wide 99.999% uptime SLA and 35+ public and private data centres worldwide.
Increased productivity
Supercharging business and CRM apps such as Microsoft Teams and Salesforce will accelerate and centralise every workflow, allowing employees to work more efficiently.
Smarter decision making
Intelligent analytics across every employee and customer interaction allows you to provide a more informed and higher standard of service to your customers.
Greater compliance
Securely stored call recordings or voicemail transcripts alongside end-to-end encryption ensure the highest compliance standards are upheld and help improve the quality of training you can provide your employees.
Improved customer experience
Sentiment uses behavioural and response led AI to flag customer interactions which need to be prioritised and require attention.
Xeretec’s Evolution to Unified Communications
See the positive outcomes we achieved when deploying 8x8 ourselves
Download Case Study