8x8 Unified Communications (UCaaS) Solutions
Xeretec have partnered with 8x8 to help empower workforces worldwide, connecting individuals and teams so they can collaborate faster and work smarter
Who are 8x8?
8x8 are a leading Software-as-a-Service provider of voice, video, chat, contact centre and API solutions, all powered by one global cloud communications platform.
What capabilities can 8x8 provide?
Achieve greater operational effectiveness and better customer experiences with a cloud hosted contact centre solution connecting your agents and customers.
Gain local numbers and global connectivity from a unified cloud hosted phone system with award winning voice quality.
A reliable, enterprise grade video conferencing solution available on any device for up to 500 participants.
A centralised messaging and file sharing platform for both internal and external collaboration.
Streamline your SMS, voice, chat and video to deliver an integrated and omnichannel communications experience.
A tailored solution for your receptionist which enables greater efficiency when managing high call volumes.
What can you achieve with 8x8?
The 8x8 network is backed by the first platform-wide 99.999% uptime SLA and 35+ public and private data centres worldwide.
Supercharging business and CRM apps such as Microsoft Teams and Salesforce will accelerate and centralise every workflow, allowing employees to work more efficiently.
Smarter decision making
Intelligent analytics across every employee and customer interaction allows you to provide a more informed and higher standard of service to your customers.
Securely stored call recordings or voicemail transcripts alongside end-to-end encryption ensure the highest compliance standards are upheld and help improve the quality of training you can provide your employees.
Improved customer experience
Sentiment uses behavioural and response led AI to flag customer interactions which need to be prioritised and require attention.