Your print environment needs to function cost-effectively and efficiently to maximise business productivity. Our print assessment team identify the best technology, solutions and support for your needs, while our in-house helpdesk ensure you maintain maximum uptime, freeing your IT department from the burden of managing print.
The print assessment team are skilled in analysing and simplifying print and document practices. Using our internally-designed analytics platform Vision to gain insights into your print environment, they will compare the benefits of any proposals against your existing print practices so you can clearly see the impact changes will have before they are implemented.
Getting the right support infrastructure for your print environment is critical to minimising downtime and reducing the strain on internal teams. All Xeretec technology, software and solutions are tested and approved by our in-house analysts before installation. They are then managed by a dedicated helpdesk agent who will identify and fix issues often before you are aware of a problem.
Our helpdesk provides three levels of support to ensure issues are escalated to agents with the right knowledge and skills. Often we resolve issues without an engineer needing to visit a site, maximising uptime. If not, a remote analysis of the problem will identify any parts required and ensure the engineer brings them when on-site.
Our remote installation team offers low-cost installation primarily for A4 device customers who are happy to unbox and attach the solution to the network. Xeretec can then remotely access the device to complete the installation. Training is delivered via user guides and videos with full support as normal from our Helpdesk in Aberdeen.
“Cost is important but for us this was more about picking the supplier that we felt can take us on a journey and help us select a more strategic approach to the way that we implement a print solution”. Daniel Moustache, Procurement Manager, Henderson Global Investors
Janus Henderson Investors needed a managed print service (MPS) partner to support their strategy for growth and globalisation. They were also looking to better manage and reduce costs, print volumes and wastage and meet regulatory compliance for document security. Learn how Xeretec helped make their print infrastructure fit for productivity and cost reduction in the long term.
