Immediate On-Device Support

Our in-house software development team developed Xeretec Support apps to bring customers an unparalleled level of support. Making it easy to get instant on-device support, removing the need to call or email, we combine the Xerox EIP (Extensible Interface Platform) on multifunctional devices for access to the printer’s health and current session with the cloud-based Xeretec API, boosting productivity. Three levels of support are available: foundation, premium and high availability. Try our 30 day free trial.

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Process - Green 7

Speed Up Fault Resolution

Easier troubleshooting using on-device EIP platform that auto-populates requests and attaches device information
Perfect World - Green 3

Increase Productivity

Send meter reads quickly and easily at the click of a button from the device

Improved User Experiences

No need to remember your serial number or the error message as we get this automatically from the request you send
 
 
 

Foundation Support Package

Available to non-MPS clients, our foundation package includes the following apps:

Contact Us App
View contact information for Xerox, plus supporting information about your device

Contact IT App
Raise a support request from the device to an email of your choice e.g. your internal ticket management system

Meters to Excel
Send meter reads quickly and easily via email in Excel format to yourself, Xeretec billing or an email of your choice 

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phone app
 
 

Premium Support Package

support app

Available to all MPS clients, this package includes all the foundation apps and the following additional apps:

Raise New Incident Apps
The fastest way to report faults. Report Incidents via QR codes when the device is offline.

View Incidents App
View all outstanding support requests and actions. Get real-time updates without the need to call

Meter Submission Apps
One touch meter submission. Send meter reads via QR codes when the device is offline.

Download Support Suite Apps Brochure
 

High Availability Support Package

Available to MPS clients who require advanced support.

Callback
Request a callback from our helpdesk agents. Suitably skilled agents will remotely assess and evaluate problems straightaway.

For a more detailed overview on our support apps, read our whitepaper.

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Why Xeretec

“Cost is important but for us this was more about picking the supplier that we felt can take us on a journey and help us select a more strategic approach to the way that we implement a print solution”. Daniel Moustache, Procurement Manager, Henderson Global Investors

Janus Henderson Investors’ needed an MPS partner to support their strategy of growth & globalisation. They were also looking to looking to reduce cost and print volumes, honour compliance regulations for security and reduce wastage Learn how Xeretec helped to ensure their print infrastructure is fit for the long term.

Janus Henderson Investors