Service Operations Administrator

Aberdeen, Scotland

Company profile:

Xeretec Office Systems is a leading provider of digital print hardware, software, solutions and IT Services. We support a diverse range of customers, from large corporate organisations, Public Sector and SMB Companies. We offer an exciting and diverse range of IT solutions. Xeretec are looking to grow our Internal Business Development Team and are looking for hardworking, ambitious and motivated candidates eager to make a difference. If successful, you will join a vibrant and progressive company where you will receive initial and ongoing training within a uniquely supportive culture with exciting career opportunities. Learning and personal development is in our DNA, and if you want to be able to excel in the face of obstacles, you’ve found your perfect job. Sales experience is not a requirement; we’ll give you all the tools you need to succeed.

The role:

To be part of a team the owns key support functions as follows:
• Print Consumable related customer interactions & support
• Print Meter Management program
• System administration
• Engineer Call Scheduling

Key responsibilities include:

• To act as a first point of contact via telephone, email or ticket to customer or internal related queries
• To liaise with customers in relation to consumable queries keeping customers informed
• Be proactive with the Meter Management program while multitasking with other role requirements
• Meter Management Reporting
• Engineer call scheduling and liaising with customers, keeping them informed of ETA’s
• Conscientious with attention to detail
• Maintain asset management records to ensure they are up to date and accurate
• Maintain personal development to keep up to date with developments in technology
• Enjoy working as part of a team as well as being an effective team player

Skills, experience & personal qualities:

• Excellent customer facing telephone manner and etiquette
• The ability to execute detailed administration instructions in a timely manner
• The ability to prioritise workload and work in an organised and efficient way
• Skilled in the use of Microsoft Teams, Word, Excel, Outlook and PowerPoint
• Must be self-motivated and able to work with minimal supervision
• Must have pride in delivering the best Service possible

Qualifications 

To be considered for this opportunity it is essential you have a professional work ethic with excellent attention to detail. Strong customer facing skills with the ability to multitask with accuracy is also required. The ability to use MS Excel at an intermediary level is essential.

Benefits:

This vacancy is based in Aberdeen and is a full time, permanent position.
Benefits include a market competitive salary, workplace pension scheme, free car parking, company sponsored healthcare schemes, life assurance and critical illness cover.

Hours: Full time – 37.5 hours per week.

Contract type: Permanent