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End-user Experience (EUX)

Discover what employees need and see what they experience

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Home > Digital Workspace > End-user experience
Illustrated background

The problem the digital experience gap

Employees expect to work with the best tools in tech, from wherever they are, and however they choose. Companies understand this expectation — 58% say that improving their employee experience is a critical priority. And yet, IT seems trapped in a vicious cycle, unable to deliver what is asked of them.

They’re pressured to roll out new technologies and drive innovation, all while providing instant support for employees in an ever-changing workplace. But IT’s increasing spend on ticketing, workflow and technology management tools makes little impact, with 45% of all technology problems not even reported.

Abstract data image

From reactive to proactive with EUX monitoring

Watch how Apetito have leveraged their EUX monitoring tool to turn their once reactive IT department, into a proactive one.

The tool highlights patterns, behaviours and challenges in their IT estate and promotes fact based decisions which drives tangible improvement.

Play the video

Continuous user-experience improvement

Your employees demand a great technology experience which costs money and consumes a lot of your IT departments' valuable time.

These blind spots are what we term the Digital Employee Experience Gap. No one department can provide the visibility to close this widening and costly gap.

Your employees demand a great technology experience. Our cloud-native platform, shines a light on all aspects of every single employee’s digital experience across all devices and locations.

Confused man
70%
Global information workers say they don’t know how to get the technology support they need to be productive
Frustrated man at desk
45%
IT issues aren’t reported by employees

Elements of EUX

Lady with star icon

Continual Improvement

We can help show you where to focus with experience scoring and issue prioritisation. It identifies the root causes, underlying issues and shows you how to solve them step-by-step.
spanner icon

Rapid Resolution

We can help IT teams to solve problems in minutes instead of days. With a unified view of experience across devices, applications, and networks, you can rapidly zoom in on the cause of any issue. The solution’s unique event-level visibility makes troubleshooting dramatically easier.
Magnifying glass icon

Quick Enablement & Monitoring

One size does not fit all, so give your employees the technologies they need – while ensuring the success of your IT initiatives. Increase the adoption and success of technology rollouts, from planning to pilot and deployment. You can even reduce software and hardware costs by identifying unused licenses and hardware that doesn’t need to be replaced.
"My team think Aternity is fantastic, it has been a gamechanger for them and is the first tool they login to each day. It has transformed the way we work and how IT is perceived as a department throughout Tate & Lyle“
Brett EdwardsGlobal IT User Adoption Manager
Read more

Positive Outcomes for you

By adopting EUX yield improvements such as:

Cash icon

Cost

41%

Growth in Profitability
Checklist icon

Productivity

60%

Increase in overall efficiency
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Morale

51%

Boost in employee motivation & commitment
Happy worker icon

Retention

37%

Improvement in employee retention rates
Star icon

Experience

33%

Rise in customer satisfaction scores

For more information

Contact Us
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