Publish date: 24.01.18

University Hospitals of Leicester (UHL) is one of the largest NHS trusts in the UK. It gives specialist care to patients across Leicestershire and beyond. It routinely treats over 750 patients a day in its A&E department alone. After years of underinvestment in technology, UHL turned to Xeretec for help.

Download Written Case Study

The Objective

The Trust needed a platform that would give staff access to the latest technology, all whilst delivering cost savings over the long term.

The Challenges

  • Ageing Technology
  • Slow devices which were holding doctors and nurses back and impacting the time they spent with patients
  • A need to modernise the way they worked
  • Any changes needed to be completed with no disruption to the busy hospital
  • Limited budget

UHL logo“The hospital is a 24/7 organisation with patient care its focus. So, refreshing IT is like changing the engines on an aeroplane while it’s still flying.”  Jon Clarke, Chief Information Officer

The Solution

UHL worked with NTT DATA, in partnership with Xeretec, to design a roll out of new technology:

  • Total of 15,000 devices installed (including HP desktops, notebooks, workstations and Apple mobile devices)
  • 6,000 devices to be deployed in the first year
  • All fully supported under a Device as a Service (DaaS) model for an affordable monthly price
  • A dedicated onsite team – responsible for image creation and deployment, physical assessments and consultancy, the physical deployment and connection of new technology alongside the removal of the Trust’s old equipment, asset management and ongoing BAU service
  • The whole operation was carefully managed to bring in the new devices in a way that would not disrupt care

The biggest benefits? “Confidence. Our clinicians now feel that the technology they’re using is fit for purpose and will work when they need it to. That is invaluable for us.”