CONTACTS

MANAGED PRINT SERVICE HELPDESK

Consumables, engineer call-out, technical support

  • Xeretec MPS Customers:
    01224 518701 (UK) / 01 691 7990 (IRL) Email: mps.helpdesk@xeretec.co.uk
  • Xerox GDC Contract Customers:
    0370 850 7832 (UK) / 01 517 1476 (IRL)
  • Non MPS Customers:
    0370 900 5501 (UK) / 0818 92 50 50 (IRL)

XEROX SUPPORT CENTRE

Engineer call-out and technical support for non contract customers

0370 900 5501 (UK) / 0818 92 50 50 (IRL)

ACCOUNTS

0118 901 0835 (UK) / 01 862 2976 (IRL)

 

ORDER PROCESSING

0118 901 0806 (Wokingham)

01224 784905  (Scotland)

Supplies

0118 901 0838

BILLING

0118 901 0803

RECEPTION

0118 977 0123 

 

 

Support Statistics

99.81%

Uptime - 99.81%

Device uptime with thanks to our managed print service helpdesk

92.18%

First-time Fix - 92.18%

Number of issues resolved by our helpdesk at first notification of an issue

16,000

16,000 Resolutions

The approximate number of issues successfully resolved by our helpdesk on a monthly basis

40%

Remote fix - 40% target and achievement

We focus on increasing our remote fix rate meaning less on-site engineer visits and increased uptime