Tate & Lyle: Improving Digital Employee Experience
Hear why Tate & Lyle invested in Alluvio Aternity to improve their digital employee experience, boost productivity and allow their global IT department to become proactive and more efficient.
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Publish date: 13.07.23
“My team think Aternity is fantastic, it has been a gamechanger for them and is the first tool they login to each day. It has transformed the way we work and how IT is perceived as a department throughout Tate & Lyle“ - Brett Edwards, Global IT User Adoption Manager, Tate & Lyle
Watch VideoTate & Lyle are a global leader in ingredient solutions for healthier food and beverages, headquartered in the UK. They have been operating for over 160 years and now have 3,700 employees working across Europe, Asia, and North America. Xeretec first started working with Tate & Lyle in 2015 by providing a managed print solution. The relationship that was built over this project, allowed Xeretec to become a reliable and trusted partner. As a result, when Xeretec expanded their expertise and portfolio, so did the conversations with Brett and his team.
Drivers for change:
- Desire to improve digital employee experience across all users globally
- Gain end-to end visibility, monitoring, and management of all systems
- Reduce manual workload for IT department
- Improve remote IT support for hybrid and field workers
Solution:
Alluvio Aternity – the only product on the market offering Tate & Lyle –
- Active alerting
- Licence auditing
- Asset management
Positive Outcomes
Since deploying Aternity, Tate and Lyle have achieved the following positive outcomes:
Cost
Users having less downtime due to faster remediation and a proactive IT team, reduces operational costs. Licence auditing will also reduce costs from unused or unnecessary licences.
Productivity
Integration into ServiceNow means the system automates the tickets when a problem is detected, resulting in less for a user to have to interpret and report. Employees no longer have to travel to their nearest office to obtain IT support, it can all be done remotely and more efficiently. Tate & Lyle’s lean IT team now have an extra resource to help them be more efficient and prioritise IT issues being reported.
Experience
Users no longer experience downtime or frustration and are amazed that issues are commonly resolved before they have noticed or reported them. Aternity places minimal load on the network or endpoint when running in the background resulting in unaffected device performance. Aternity has a very simple and informative interface for the IT department to gain greater visibility of the entire estate.
