Publish date: 13.05.25

The award highlights the vendor with the most well-rounded and effective portfolio of applications, software, and services designed to address today’s evolving workplace needs.

This marks the seventh consecutive year that Xerox has received the award and the 11th time since 2014, reflecting the company’s consistent focus on developing solutions that support productivity, automation, and digital transformation.

Innovation in Workflow and Software Solutions

Keypoint Intelligence’s annual award is based on a combination of in-depth independent testing, market research, and analysis. According to Keypoint, Xerox stood out for its ability to align its technology with modern workplace challenges, particularly around document management, cloud services, and workflow automation.

The award acknowledges Xerox’s continued effort to improve business processes around the globe by embedding artificial intelligence into the heart of its digital workflow offerings. Features such as AI-driven document digitisation, classification, and information extraction are designed to help organisations streamline their operations, improve staff efficiency, and reduce manual and paper-based workloads.

A Broad Portfolio That Supports Today’s Workplaces

Xerox’s portfolio goes well beyond print hardware, offering a mix of software solutions, mobile and cloud apps, and platforms that support digital transformation. These tools enable Xerox multifunction devices  (MFDs) to function as more than output devices—they can serve as hubs for digitising, storing, sharing, and automating documents and workflows.

Key offerings include:

  • Xerox Workplace Cloud and Workplace Suite for secure print management and user access control
  • Xerox ConnectKey apps for scanning, translation, and cloud integrations
  • CareAR, a service experience platform that supports remote assistance and field service operations
  • XMPie, a platform for managing personalised, multichannel customer communications

These solutions are designed to integrate with existing business systems and can be scaled based on organisational size and industry needs.

Supporting Customers Through Ongoing Change

Workplace needs continue to evolve, particularly in areas like hybrid working, document security, and process automation. Xerox’s approach—grounded in both its technology and service offerings—aims to help organisations navigate these changes with practical tools and support.

According to Keypoint Intelligence analysts, Xerox has maintained a strong position by offering a portfolio that is both broad and well-integrated, allowing businesses to make incremental improvements or implement more comprehensive digital strategies.

Xerox’s recognition as the 2025 Smart Workplace Solutions Line of the Year reflects its ongoing efforts to provide tools that help businesses operate more efficiently in an increasingly digital environment. While the technology landscape continues to change, the company’s focus remains on delivering reliable, adaptable solutions that support a wide range of workplace needs.