Moving to a Managed Print Service

Before engaging with Xeretec, Search Consultancy had a mixed brand fleet of 140 devices that comprised ageing printers, copiers and fax machines that were beginning to prove unreliable and costly. Each of the company offices had at least three machines - one to print, one to copy and one to fax and multiple service contact points when devices went wrong.


Furthermore, the lack of any reporting mechanisms meant that the company had no insight into its true print overheads. Determined to address its print fleet challenges, Search Consultancy invited three companies to tender for its MPS. 

 
 

Simplified and Efficient Ways of Working

With a deep understanding of the importance of individual requirements, Search Consultancy saw a natural fit with Xeretec and the personal, tailored and attentive service displayed when tendering for the managed print service  contract. The relationship was secured with Xeretec delivering on its promise to reduce the company’s print costs, its print fleet and to simplify the process for reporting and resolving any print related issues.

Xeretec reduced the company’s print fleet down to just 40 devices, divided across two Xerox multifunction devices ensuring a simplified and consistent end user experience.

The new fleet’s scanning function has also optimised a document workflow process and provided a more environmentally friendly solution for the company.

Reliable Support

Supported by Xeretec’s helpdesk Search Consultancy now has one port of call for any support issues
Perfect World - Green 3

Consistency

Device consolidation brought consistency for Search employees

Visibility

Through intelligent reporting, Search Consultancy now has full visibility of print costs

Environmental Improvements

As the company is ISO 140001 accredited, a change in scanning workflow has helped to minimise negative impact on the environment.
 
 
 

Why Xeretec

“From day one, the service from Xeretec has been superb, and that quality of service has been maintained throughout this relationship. Xeretec is always thinking about and proposing new ways of making our printing easier. The service has proved to be proactive as well as highly efficient.”

Mandy Bell, Director for Business Solutions. Search Consultancy