HP Workforce Experience Platform
WXP Case Study
HP Workforce Experience Platform (WXP) helps the company streamline IT Service delivery, enhance client transparency, and optimise the employee experience.
Steve Dixon - Head of Product and Professional Services, Xeretec
“WXP isn’t just another tool—it’s become part of our daily culture. It gives us the data to make fact-based decisions, drive proactive services, and remove guesswork for both our teams and our clients.”
About Xeretec
Founded in 1991 as a Managed Print Services Provider, Xeretec is one of the UK’s leading workplace technology providers, serving a range of clients across commercial, education, and public sector markets. The company is widely recognised for excelling in IT and digital services—including endpoint management and analytics. With over 30 years of industry experience, Xeretec has been recognised as an HP Amplify Power Services Partner for its innovation in customer-centric IT support.
Challenges
Key Challenges
As a leading workplace technology provider, Xeretec needed better visibility into device usage and employee experience across its own IT environment. Without clear insights, support decisions were often reactive and inefficient. By adopting a more data-driven approach, the team aimed to optimise device performance, improve lifecycle management, and make smarter IT decisions.
Device Visibility
Xeretec lacked clear insight into how internal devices were being used and how employees were experiencing them. This made it difficult to accurately assess performance and usage patterns across the organisation.
IT Support
Without reliable usage data, support decisions were often based on assumptions or incomplete information. As a result, the IT team was forced into reactive troubleshooting rather than proactive optimisation.
Lifecycle Management
The absence of real-time device intelligence created challenges in managing device performance and planning refresh cycles effectively. Xeretec needed better data to support smarter, more strategic lifecycle decisions.
Aligning IT Spend
Like many growing IT providers, Xeretec faced pressure to justify IT investment while streamlining operations. Limited visibility made it harder to ensure technology decisions were aligned with business goals and employee needs.
Steve Dixon, Head of Product and Professional Services, Xeretec
Our customers can finally see the full picture—usage, health, security—and that’s made our services more transparent, proactive, and impactful.”
Case Study Video
Delivering Proactive IT with
Workforce Experience Platform
Since adopting the Workforce Experience Platform, Xeretec has enhanced support for both internal teams and clients—helping organisations maximise existing IT investments, strengthen security, and make smarter, insight-led decisions that deliver measurable ROI.
Business Outcomes
Since adopting the Workforce Experience Platform, Xeretec has improved how it supports both internal teams and clients. It has helped organisations identify underused premium devices and reallocate them effectively, maximising asset value and avoiding unnecessary refresh costs. This has driven greater operational efficiency while reinforcing Xeretec’s role as a trusted, ROI-focused partner. Additionally, insights from the platform have enabled both Xeretec and its clients to strengthen security by addressing issues like missing encryption and outdated operating systems.
90% Security Posture Score
By uncovering issues such as missing encryption and outdated operating systems, Xeretec and its clients improved endpoint security. Real-time visibility enabled IT teams to address risks quickly before they affected users or compliance.
Faster, Proactive IT Support
Access to real-time endpoint insights allowed IT teams to identify and resolve issues more efficiently. This shifted support from reactive troubleshooting to proactive performance management.
Stronger Client Relationships
With live dashboards and measurable data, Xeretec transformed customer conversations into insight-led discussions. Tailored recommendations during business reviews strengthened trust and reinforced Xeretec’s value as a strategic partner.
Improved Asset Utilisation
Xeretec helped clients identify underused premium devices and reallocate them where they were needed most. This maximised the value of existing technology investments and reduced unnecessary refresh costs.
Customer Testimonials
Real-world results from organisations who partner with Xeretec
"Since partnering with Xeretec, we have benefited from their expertise, dedicated account management and access to the portal which offers all the valuable insights of our MS license volumes, empowering us to make informed decisions regarding our usage. The healthcheck conducted by Xeretec was incredibly enlightening and enabled Freedom Fibre to optimise the value derived from our Microsoft licenses effectively."
Neil Ryalls
UK Systems Manager
Ready to Talk?
With AI-driven insights, proactive support, and a technology partner that thinks beyond the standard IT provider model, Xeretec helps you stay ahead of performance issues, reduce IT friction, and create a better digital experience for every employee.
