Digital Experience
Challenges

Modern IT environments are increasingly complex, with many organisations lacking a centralised way to manage devices proactively. As a result, IT teams often rely on reactive support and delayed insights.

The impact is clear:

  • 47% of employees don’t call IT when issues impact their work (HP)
  • 34% of employees report that they are living with ongoing problems the service desk can’t fix.

When issues go unreported, productivity and employee experience suffer while inefficiencies remain hidden. Addressing the Digital Employee Experience (DEX) with real-time visibility, predictive analytics, and automated remediation is key to overcoming these challenges.

74%

of workers don't feel their workplace has the equipment, tech, and space needed to be successful.

The Xeretec Solution

HP Workforce
Experience Platform

HP Workforce Experience Platform is a modular, cloud-based SaaS solution that integrates seamlessly into your existing IT ecosystem.

It provides AI-powered predictive analytics and actionable insights across your entire digital estate — enabling IT to move from reactive troubleshooting to proactive optimisation.

Xeretec Case Study

Delivering Proactive IT with
Workforce Experience Platform

Like many growing IT service providers, Xeretec needed better visibility into how its own devices were being used—and how employees were experiencing them. Without that clarity, support decisions were often based on guesswork or incomplete information. This led to inefficiencies, reactive fixes, and challenges in optimising device performance across the organisation. The team wanted to improve internal lifecycle management by making smarter, data-driven decisions rooted in real usage insights.

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Steve Dixon, Head of Product and Professional Services, Xeretec

Steve Dixon, Head of Product and Professional Services, Xeretec

“WXP isn’t just another tool—it’s become part of our daily culture. It gives us the data to make fact-based decisions, drive proactive services, and remove guesswork for both our teams and our clients.”

Workforce Experience Platform | HP Official Site

Building Your
HP WXP Environment

Connect Your Estate

Integrate HP and non-HP devices into a single centralised platform for complete digital ecosystem visibility.

Activate Insights & Automation

Identify alerts, remediate issues proactively, detect anomalies, and create automated policy-based corrective actions.

Align to Business Outcomes

Use analytics to improve IT ROI, decrease refresh costs, extend lifecycle value, and reduce lost productivity.

Ready to Talk?

With AI-driven insights, proactive support, and a technology partner that thinks beyond the standard IT provider model, Xeretec helps you stay ahead of performance issues, reduce IT friction, and create a better digital experience for every employee.

Contact Us

FAQs

Find answers to common questions about HP Workforce Experience Platform.

HP Workforce Experience Platform (WXP) is an AI-powered platform that helps IT teams monitor, manage, and improve the digital employee experience. It brings together device performance, employee feedback, and IT insights in one place to help reduce downtime, improve productivity, and lower support costs.

WXP collects performance data from devices such as PCs, printers, mobile devices, and virtual desktops to give IT teams real-time visibility into how technology is performing across the business. Using AI-powered insights and automation, WXP helps identify issues early, recommend fixes, and improve the employee experience before problems impact productivity. It also integrates with tools like ServiceNow, Power BI, and Tableau for streamlined reporting and workflows.

Modular means you can build a solution that fits your organisation instead of paying for features you don’t need. You can start with core capabilities like fleet management and employee engagement, then add extra services and features as your business grows or requirements change.

Yes. WXP works across Windows, macOS, and Android devices from multiple manufacturers, not just HP hardware. Because it’s cloud-based, WXP is easy to deploy and doesn’t require a VPN or major changes to your existing IT infrastructure.

Yes. WXP includes open APIs and pre-built integrations with platforms such as ServiceNow, Power BI, and Tableau, making it easy to connect with existing IT systems and reporting tools.

The Workforce Experience Score combines device performance data with employee feedback to give IT teams a clear picture of the overall digital employee experience. The score updates daily and helps identify trends, problem areas, and opportunities for improvement across departments, locations, devices, and operating systems.

You can start by contacting Xeretec to book a PC Assessment. The team will evaluate your current environment, identify opportunities for improvement, and create a tailored EUC strategy that aligns with your business needs.

Xeretec is the UK’s exclusive provider of HP Workforce Experience Platform (WXP) alongside Microsoft CSP solutions, we give organisations direct access to one of the most advanced digital employee experience platforms available today. As an established HP solutions specialist, Xeretec combines expert consultancy, deployment support, managed services, and ongoing account management to help businesses get the most from WXP. From improving device performance and employee productivity to reducing IT complexity and support costs, Xeretec provides a tailored approach designed around your organisation’s goals.