Xerox Managed Print Services (MPS)

Get things done better, faster, and more efficiently with a managed print service delivered by Xeretec

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Perfectly Managed Print

Imagine a perfect world in which you have the insight and power to control and reduce print costs and manage security risks more easily. An environment that maximises employee productivity through more efficient business processes and document workflow, without you doing a thing. A properly managed print service can help you achieve this and bring huge financial rewards

Xeretec has perfected it’s managed print service offering and can quite confidently say that it offers the best Managed Print Service in the business.

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Best of Both Worlds

The perfect blend of market-leading technology from the world’s most respected manufacturer combined with the local support and flexibility from Xeretec, Xerox’s largest partner in Western Europe.

This combination delivers best-in-class technology and toolsets, a robust supply chain, global logistics and highly trained engineers from Xerox, with the knowledge, experience, agility, and intimacy of Xeretec.

Xerox

Industry Leaders

Xerox has been ranked as the magic quadrant MPS Leader by Gartner or Quocirca in consecutive years since 2009

Range of Solutions

The original “copier” inventor delivering stunning quality, reliability, productivity, security and ease of use across all products.

Manufacturer’s Service

Manufacturer consumables, parts, engineers and logistics

Xeretec

Largest Xerox Partner

We are the largest independent Xerox Concessionaire in Western Europe

Award-winning Helpdesk

Fully integrated with Xerox’s toolsets, ensuring the highest level of service.

Account Management

Quarterly reviews with your local account manager, helping you manage and optimise your devices throughout the entire lifecycle.

“Xeretec are the first printing company I’ve ever noticed and I’ve worked in a number of businesses. When the Xeretec people came and talked to us about implementation they were very visible, they were very interested in what would work for us. That showed me a calibre of service from day one that was very different.”

Helen O’ByrneHead of Legal Services

"While we deal with a very global brand in Xerox, the partnership we have the Xeretec is very localised and we feel it's very personalised as well, and that's one of the great benefits in a partnership, that we have someone always on hand to deal with our queries but also to prompt us when there's new technology. Really for me it's more than just a partnership we touch base every quarter with our quarterly review, we make sure that we're adjusting our printer fleet as we see fit and the team are very much part of that."

Stephen ScannellDirector for Global Service Support

"All of the work we’ve done to date has been delivered excellently, I’ve really enjoyed working with the team. All of the work has been delivered to a consistently high standard. It’s one of the most enjoyable working relationships I have, Xeretec is for my mind one of the greatest customer services companies I’ve ever worked with. For a print services company to be in that position is is quite remarkable."

Will NewellIT Manager

“Cost is important but for us this was more about picking the supplier that we felt can take us on a journey and help us select a more strategic approach to the way that we implement a print solution”.

Daniel MoustacheProcurement Manager

An Exceptional MPS Ecosystem

Xeretec Vision Print Assessment Tool

Vision is a dynamic visualisation tool which displays the data gathered during the print assessment in a graphic and interactive dashboard, allowing you to easily analyse and interpret the information presented to you. Our powerful ‘What If’ analysis can show you, in real time, the impact of change and give you a glimpse of what your future print environment could look like.

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Xeretec Pulse Reporting

Xeretec Pulse is a business intelligence platform that integrates with Xerox Service Manager (XSM) to provide current and historical information on your fleet. It provides the visibility, transparency and control you need to manage print effectively, it closely monitors behaviour across your fleet, delivering metrics in areas such as print volumes, asset uptimes, incident numbers and SLAs.

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Our UK-based Helpdesk

Getting the right support infrastructure for your print environment is critical to minimising downtime and reducing the strain on internal teams. All Xeretec print technology, software and solutions are tested and approved by our in-house analysts before installation. They are then managed by a highly trained helpdesk agent who will identify and fix issues often before you are aware of a problem. Our one-stop helpdesk also avoids you having to call multiple support lines.

No. of Incidents

10.8K

In 2023, our helpdesk has managed an average of 10,883 incidents per month

Answer Time

14 seconds

On average, you will speak to one of our helpdesk agents in just 14 seconds

Remote Assist

46%

46% of calls are solved remotely via the helpdesk

Positive outcomes for you

Xeretec strive to help organisations achieve greater success through the clever use of technology and IT services. We work closely with you to help deliver positive business outcomes by addressing five common focus areas: